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MedImpact Direct Toll-Free
(855) 873-8739 (TTY dial 711)

Customer Service

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About Us

MedImpact Direct makes home delivery of maintenance medications and access to specialty medicines easy! Whether it’s the first time you are ordering a medicine, or it’s time for a refill, we are here to help!

We provide access to regular maintenance medications, those you take regularly for conditions such as high blood pressure and diabetes. We also provide access to specialty drugs for chronic and complex conditions.

Specialty medicines are used to treat complex conditions such as cancer or hepatitis C. Our dispensing pharmacy will set up delivery with you. The pharmacy will provide personal patient support services for these therapies.

Our goal is to make it as easy as possible for you to get the medications you need without having to run around town or wait in line. You can manage your orders for refills for your maintenance medications right from the comfort of your own home - or anywhere with Internet access! Once we receive your orders, we make sure your medications are filled accurately and promptly by one of our dispensing pharmacies.

Our easy-to-use website allows you to conveniently:

  • Order refills for home delivery (may not apply to all specialty medications)
  • See medications you've filled via MedImpact Direct®
  • Set up a default payment method for refill orders
  • Track the status of medication orders

We work with dispensing pharmacies to fill your medications. We make sure you receive the best possible service and value from each of your pharmacies.