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MedImpact Direct Toll-Free
(855) 873-8739 (TTY dial 711)

Customer Service

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About Us

MedImpact Direct is an easy-to-use alternative to typical home delivery that helps you manage your medications, order your refills and have medications delivered right to your door - or wherever you need! We offer consumer-focused specialty drug delivery and mail order services for maintenance medications.

We provide access to regular maintenance medications, those you take regularly for conditions such as high blood pressure, high cholesterol, diabetes, etc. We also provide access to specialty drugs for chronic and complex conditions. Specialty medications are more complex and are typically used to treat complex conditions, such as cancer, hepatitis C, hemophilia, multiple sclerosis, and rheumatoid arthritis.

Our goal is to make it as easy as possible for you to get the medications you need without having to run around town or wait in line. You can manage your orders for refills for your maintenance medications right from the comfort of your own home - or anywhere with Internet access! Once we receive your orders, we make sure your medications are filled accurately and promptly by one of our dispensing pharmacies.

Our easy-to-use website allows you to conveniently:

  • Order refills for home delivery (may not apply to all specialty medications)
  • See all of the medications you've filled via MedImpact Direct
  • Set up a default payment method for refill orders
  • Track the status of medication orders

We work with dispensing pharmacies to fill your medications. We make sure you receive the best possible service and value from each of your pharmacies.


Our friendly pharmacy staff are happy to help you!
Call us toll-free at (855) 873-8739 (TTY dial 711) or email customer service.
We request that you do not include any personal health information in your email for security purposes.