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Contact Information

MedImpact Direct Toll-Free
(855) 873-8739 (TTY dial 711)

Customer Service

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Frequently Asked Questions

Specialty medications are more complex, and used to treat chronic conditions such as cancer or hepatitis C. Specialty drugs typically need:

  • Special care, such as cold storage
  • Close follow-up
  • Support for the way you take the drug such as an injection

You don’t need to do anything to get started. Your doctor will fax us your medication referral. Our dispensing pharmacy will call you to start therapy.

The pharmacy will ship your medication to you or your doctor, depending on who is administering your medication. If your doctor administers your medication in the office, it will be shipped to your doctor. If you administer the medication yourself, it will be shipped to the address you provide.

Yes, our pharmacies use discreet packaging. There is no information on the package to indicate what is in the box.

For specialty medications, the specialty pharmacy will call you when your refill is due. You also may call the phone number printed on your medication label.

Call the phone number on your medication label.

Call us toll-free at 1-877-391-1103 (TTY dial 711) 8:00 am to 8:00 pm Eastern Time, Monday-Friday. Our goal is to provide you with the best customer service and support for your therapy. We want to hear from you if you have any questions or want to give us feedback on our services.