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Contact Information

MedImpact Direct Toll-Free
(855) 873-8739 (TTY dial 711)

Customer Service

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Getting Started is Easy!

We work hard to end the hassle associated with getting prescriptions. And, you can have them delivered right to your door!

Maintenance Medication Mail Delivery

MedImpact Direct Mail
How do I get started?

To start service with MedImpact Direct Mail, you will need a 90-day supply prescription for your first custom delivery order. We will also need some other information, including your allergies, payment information and shipping address.

You have several options for getting your prescription to us: by phone, by mail, or have your provider send your prescription electronically via ePrescribe or by fax.

  • Call Us

    You can call MedImpact Direct toll-free at:
    (855) 873-8739 (TTY dial 711)

    Monday - Friday  7am - 7pm (Central Time)
    Saturday  8am - 4pm (Central Time)
    Sunday  Closed
  • Mail Us Your Prescription

    You can print and complete this order form:
    Download Order Form

    You can print and complete this HIPAA release form:
    Download HIPAA Release Form

    Send it, along with your prescription, to the following address:
    MedImpact Direct
    PO Box 51580
    Phoenix, AZ 85076-1580

  • Have Your Provider Send Us Your Prescription Electronically

    Your provider can submit your prescription electronically via ePrescribing or he or she can fax it to: (888) 783-1773

    We can only accept faxes from your healthcare provider. Once we receive the prescription, we will contact you for your payment information and your shipping address.

How do I order refills?

You can order refills for your maintenance medications once your first prescription has been filled.

Learn More
Download Brochure

Download the Medimpact Direct Mail Order brochure for more information, registration and ordering instructions.

Download Brochure

Specialty Medication Delivery

MedImpact Direct Specialty

MedImpact Direct Specialty offers access to specialty drugs for chronic and complex conditions.

"Specialty medications" typically require:

• Special handling, such as refrigeration
• Close monitoring to see how you are doing with the drug
• Complex administration - the way you take the drug, such as injection

How do I get started?

You don’t need to do anything to get started. Your provider will contact us directly. Our dispensing pharmacy will call you to start therapy.

Specialty Medication Process & Shipping for Specialty Orders

Your medication may be processed by any pharmacy within our accredited network of dispensing pharmacies. Shipping times will vary, depending on the medication being shipped.

More Information

For more information on our specialty program, view more information on specialty medications or call us toll-free at (877) 391-1103. We are happy to help you with your specialty medication needs.

Still Have Questions?

View our frequently asked questions.