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MedImpact Direct Toll-Free
(855) 873-8739 (TTY dial 711)
We have strived to design and manage Our Website to meet current industry standards of privacy and security, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) as amended by the Health Information Technology for Economic and Clinical health Act Section 13402 (HITECH Act) and implementing regulations (collectively referred to as "HIPAA Regulations"). While no website can be 100% secure, We have security measures in place to help protect against the loss, misuse and alteration of the information under Our control. Our web server uses encryption technology to ensure private and authenticated communication by encrypting all user-identifying data between two parties (user and Website). In addition, Our Websites have the added benefit of "secure site verification" for Internet users issued by GeoTrust (The Certifying Issuing Authority) that We are indeed a real company.
The Information We Collect
MedImpact collects and stores your profile in order for you to manage your health. You may be required to pre-enroll through a provider or health plan, which will then start the enrollment process with us. You can logon to your health plan's website to obtain a user Id and password before you access your protected healthcare information available on this Website. You may also be required to obtain a user ID and password before accessing various tools and information on this Website.
The registration forms on Our Website may require that you provide MedImpact with certain personal information including, but not limited to, your: first and last name, member ID number, birth date, and e-mail address. Using your registration form, MedImpact develops a profile for you in order for you to receive optimal benefits when you are using our Website.
In addition, MedImpact automatically gathers general statistical information about Our Website and visitors, including but not limited to: IP addresses, browsers, pages viewed, number of visitors, user ID, and e-mail addresses. In doing so, however, We do not reference you by individual name, e-mail address, home address, or telephone number. We use this data in the aggregate to determine how much Our customers use parts of Our Website, so that We can improve Our Website and on an individual basis, to validate access and attempted and completed transactions. We may also provide this statistical information to third-parties.
The Way We Use information
MedImpact is not engaged in rendering medical advice. There are instances in which We may disclose your personal information you voluntarily submitted internally - as described herein - to Our agents, third-party partners, and affiliates to enable them to perform certain functions for us.
MedImpact uses your personally identifying information to statistically analyze Website usage, improve Our content and product offerings, and customize Our Website's content, layout, and services.
We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new services, and promotions. We may ask you to voluntarily provide MedImpact with additional information regarding your personal or business interests, experience, or requests, which We may use to customize Our service for you.
We may use your e-mail address, mailing address, and phone number to contact you regarding administrative notices, new product offerings, and communications relevant to your use of the Website.
We may also use or disclose information to resolve disputes, investigate problems, or enforce Our User Agreement. At times, MedImpact may review status or activity of multiple users to do so. We may disclose or access information whenever We believe in good faith that the law so requires or if We otherwise consider it necessary to do so to maintain service and improve Our products and services.
MedImpact uses your IP address to help diagnose problems with Our server, manage Our Website, and enhance Our Website based on the usage pattern data We receive.
Third Party Practices
This Website contains links to other sites. MedImpact is not responsible for the privacy practices of such sites and recommends that you review the privacy and security policies of such sites should you access them.
Communications and Forums
You are responsible for the content and information contained in any communications you may send to this Website, including its truthfulness and accuracy. You agree that you will not upload or transmit any communications that infringes any patent, trademark, trade secret, service mark, copyright, or other proprietary rights of any party. You warrant that your communications comply with federal, local, and international laws respecting trademark, trade secret, service mark, copyright, or other proprietary rights of any party.
If you are a client or vendor of MedImpact, you understand and agree that your employees' use of this Website is subject to any other agreements that may exist between you and MedImpact.
Children Under 14 Years of Age
By using this Website, you consent to the collection and use of this information in the manner We describe.
If you send questions or comments to an email address listed within this website, your correspondence will be shared with a MedImpact associate in order to address your questions and concerns. We will either discard your communication or, in some cases, archive it. We will not keep your email address for secondary purposes. All information and correspondence you share with us will be handled in confidence.
Please note that by design, standard Internet email is typically not secure. For that reason, we advise against sending protected health information, personally identifiable information, or other confidential information via email.
Group "Collected Information"
We collect the following information:
- User information
- HTTP cookies
- Completion and support of the current activity.
- Web site and system administration.
- Anonymous user analysis.
- Anonymous user profiling and decision-making.
- Site administration
- Completing the user's current activity
- Pseudonym-based decision-making
California Privacy Rights
Residents of the State of California, under certain provisions of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed certain personally identifiable information as defined under California law during the preceding year for third party direct marketing purposes. You are limited to one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. You may request the information in writing by contacting MedImpact Direct via email at firstname.lastname@example.org or by postal mail at P.O. Box 51580, Phoenix, AZ 85076.