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Contact Information

MedImpact Direct Toll-Free
(855) 873-8739 (TTY dial 711)

Customer Service

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Maintenance Medication Refills

If you need to order refills for your maintenance medication that we have shipped to you before, just call us or order online and let us know you are ready for your refill!

Order Refills

Order Online

Register for online account access using the registration form in the left column of this page. Simply input your member identification number from your member ID card, first name, last name and date of birth to get started. Once logged in, select the prescription you need to have refilled, your payment method and your preferred shipping address.

Order by Phone

Call us toll free at:
(855) 873-8739 (TTY dial 711)

Monday - Friday  7am - 7pm (Central Time)
Saturday  8am - 4pm (Central Time)
Sunday  Closed

Prescription Processing & Shipping

To make sure you receive your refills before your current supply runs out, place your order 2-3 weeks before you need your refill. Your prescription will be delivered right to your door within 10 days from the date we receive your order. Standard shipping is free. Need it sooner? Select our expedited shipping option for an additional fee.