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MedImpact Direct Toll-Free
(855) 873-8739

Customer Service

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Privacy Policy

Updated: Updated August 26, 2014

MEDIMPACT DIRECT may update and change the Privacy Policy from time to time without notice to you. You are responsible for reviewing the Terms of Use and the Privacy Policy on a regular basis to make sure you are still in agreement to comply with them. By using or accessing the Website and Services after changes have been made to the Website and Services or these Terms of Use or Privacy Policy, you are agreeing to accept those changes. MedImpact Direct, LLC is a wholly owned subsidiary of MedImpact Healthcare Systems, Inc. ("We" or "Our" or "MEDIMPACT DIRECT"). MEDIMPACT DIRECT respects the privacy of Your ("You" or "Your") information. We provide this explanation about Our online information practices as a show of Our commitment to protect Your privacy. This Privacy Policy is hereby incorporated by reference into the User Agreement.

We have strived to design and manage Our Site to meet current industry standards of privacy and security, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) as amended by the Health Information Technology for Economic and Clinical Health Act Section 13402 ("HITECH Act") and implementing regulations (collectively referred to as "HIPAA Regulations"). While no website can be 100% secure, We have security measures in place to protect against the loss, misuse and alteration of the information under Our control. Our Web Server uses encryption technology to ensure private and authenticated communication by encrypting (via 2048-bit SSL encryption standard) all user-identifying data between two parties (customer and Website). In addition, Our Websites have the added benefit of "secure site verification" for Internet customers issued by GeoTrust (The Certificate Issuing Authority) that We are indeed a real company.

The Information We Collect

You will be required to obtain a User Id and password before You access tools and various information available on this Site.

We automatically gather general statistical information about Our Website and visitors, such as IP addresses, browsers, pages viewed, number of visitors, etc., including User ID and email addresses. We use this data in the aggregate to determine how much Our customers use parts of Our Website so We can improve Our Website and on an individual basis to validate access and attempted and completed transactions. We may also provide this statistical information to third parties.

The Way We Use information

There are instances in which We may disclose Your information – as described herein – to Our agents, third-party partners, and affiliates to enable them to perform certain functions for us.

We use Your personally identifying information to statistically analyze Website usage, to improve Our content and product offerings and to customize Our Website's content, layout, and services.

We may use Your information to deliver information to You that, in some cases, is targeted to Your interests, such as targeted banners, new services and promotions. We may ask You to provide us voluntarily with additional information regarding Your personal or business interests, experience or requests, which We may use to customize Our service for You.

We may use Your e-mail address, Your mailing address, and phone number to contact You regarding administrative notices, new product offerings and communications relevant to Your use of the Website.

We may also use or disclose information to resolve disputes, investigate problems, or enforce Our User Agreement. At times, We may review status or activity of multiple users to do so. We may disclose or access information whenever We believe in good faith that the law so requires or if We otherwise consider it necessary to do so to maintain service and improve Our products and services.

We use Your IP address to help diagnose problems with Our server, to manage Our Website and to enhance Our Website based on the usage pattern data We receive.

Third Party Practices

This Website contains links to other sites. We are not responsible for the privacy practices of such sites. We recommend that You review the privacy and security policies of such sites should You access them.

Communications and Forums

You are responsible for the content and information contained in any communications You may send to this Website, including its truthfulness and accuracy. You agree that You will not upload or transmit any communications that infringes any patent, trademark, trade secret, service mark, copyright or other proprietary rights of any party. You warrant that Your communications comply with federal, local and international laws respecting trademark, trade secret, service mark, copyright or other proprietary rights of any party. You understand and agree that Your use of this Site is subject to the User Agreement and any other applicable agreement between Your employer (Our Client or Vendor) and Us.

Children Under 14

We have no way of distinguishing the age of individuals who access Our Website, and so We carry out the same Privacy Policy for individuals of all ages. If a child has provided personally-identifying information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.

If You have any questions about this Privacy Policy, the practices of this Website, or Your dealings with this Website, You can contact Our Privacy Officer at:

Changes to Our Privacy Policy

Any changes to the Privacy Policy will be communicated through this Website at least in advance of its effective date. Information collected before changes are made will be secured according to the previous Privacy Policy.


By using this Website, You consent to the collection and use of this information in the manner We describe.