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MedImpact Direct Toll-Free
(855) 873-8739 (TTY dial 711)

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MedImpact Direct Specialty

Specialty Medications

MedImpact Direct Specialty® provides access to specialty drugs for chronic and complex conditions.

Specialty medications are "special" because they typically need:

  • Special care, such as cold storage
  • Close follow-up to see how you are doing with the drug
  • Support for the way you take the drug, such as an injection

Specialty medicines are used to treat complex conditions such as cancer or hepatitis C. Our dispensing pharmacy will set up delivery with you. The pharmacy will also provide personal patient support services for these therapies.

Your Specialty Medications

How do I get started?

You don't need to do anything to get started. Your doctor will contact us directly.

What happens next?

One of our network pharmacies will call you to start therapy, arrange shipment, and help you manage your condition at no extra charge. Patient care teams are available from 8:00 am to 8:00 pm Eastern Time, Monday through Friday.

Personal support for you

You will get personal patient support throughout your therapy. After-hours care from the on-call pharmacist is available to help you 24 hours a day, seven days a week. Care teams will help schedule your therapy and give you clinical support to be sure you get the most from your medication. They can answer questions about how to take your medication or help with managing side effects. They also will help you with your benefit and financial support if those services are available.

Convenient dispensing and delivery

The pharmacy will ship your medication to you or your doctor, depending on who is administering the drug. If your doctor administers your medication in the office, it will be shipped to your doctor. If you administer the medication yourself, it will be shipped to you at the address you provide in private packaging that doesn’t indicate what is in the box. Shipping times vary depending on the medication. Our pharmacies provide free shipping on standard orders.


If you have a question about your medication, please call the phone number on your prescription label. For other questions, view our Frequently asked questions or call us at 1-877-391-1103 (TTY dial 711) 8:00 am to 8:00 pm Eastern Time, Monday-Friday. Our friendly staff is happy to help!